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But employee positions typically pay better, come with benefits, and still allow working from home. If your job requires you to support customers via phone, you will also need a headset. The company you’ll work with typically provides access to online tools (VOIP) that allow you to receive calls. Remoters is a platform offering digital nomads various job opportunities, including customer support positions.

how to get a remote customer service job

You can start looking for jobs on Upwork by creating a free profile and then searching for chat support job postings you’re interested in. Upwork will highlight jobs that might be a good fit and email you when new jobs are posted. Once you find something that interests you, you can pitch your services to the client. Perks of working with include paid training, tuition reimbursement, health insurance, and paid time off. also provides a content library to help you expand your tech support skills and career.

‘You just take it and take it.’ Immigrant workers describe discrimination they face on the job

There’s so much more flexibility that comes with working from home. When you work remotely, you can skip long commutes, wear gym clothes all day, and spend more time with your family. Fabrizio takes advantage of his analytical skills to make quick data-backed decisions in time-pressured situations. His journey so far has allowed him to grow both as a people manager and an individual contributor, learning new skills while making the most of his technical background.

Customer service representatives are in high demand as companies become increasingly global and need to staff help centers 24/7. Depending on the role level you’re applying for, you may need to demonstrate your experience. Training on the company’s specific platforms and processes is usually provided.

Pros and cons of freelance

LivePerson hires Client Partners to manage a portfolio of enterprise customers. A Client Partner with LivePerson will work closely with the customer’s executive team throughout the relationship. SiteStaff is looking for Chat Hosts with exceptional problem-solving skills. Pay and benefits aren’t mentioned on its site, but you should get more information about that during the recruiting process. Our ultimate goal is to educate and inform, not lure you into signing up for certain offers.

  • This will keep you focused and feeling professional, even if you’re in sweats.
  • Working remotely as a customer service professional can provide a great opportunity for work-life balance and can be a satisfying career option.
  • So it would be better for you to consider your availability and schedule before applying for a work from home customer service job.
  • Flexjobs helps you find remote and flexible job opportunities that you may not see on typical job boards.
  • So, work hard, keep learning, and try to give maximum return to your employer if you want to retain your job and move ahead in your career.
  • The same Owl Lab study discovered that 40 percent of people surveyed would take a 10 percent pay cut to be allowed to continue working remotely indefinitely.

In this post, discover if remote service is right for you, the different types of positions available, and companies that often offer them. So, you know customer service is the right job for you, but how do you actually land a job? To get a job via NoDesk, find the job that fits your skills and preferences and apply online. To get the job, browse the open job directory and apply online.

Benefits of Remote Customer Service Work

Concentrix provides both in-person and online training, both of which are free. After training, Concentrix evaluates you to make sure you are ready to work with customers. The content on DollarSprout includes links to our advertising partners.

Some chat agent jobs do require specific knowledge of the business you’re supporting and the chat platform. As you’re researching online chat jobs, look for companies what is remote customer service that provide training and don’t require previous experience. HubSpot is hiring remote customer support specialists to grow and support its West Coast users.